Terms and Conditions

Effective Date: 13 November 2024
1. Overview
Welcome to I Was Born in a Zoo ("Website"). These Terms and Conditions ("Terms") govern your use of the Website and the purchase of products offered on the Website. By accessing or using our Website, you agree to comply with these Terms.

2. Company Information

I Was Born in a Zoo
Owner: Chloe Valorso
Registered Address: *****
Email: chloe@iwasborninazoo.com Website: https://iwasborninazoo.com/ Country: France

3. Products and Services

We offer unique, handmade jewelry pieces. Each piece is crafted to be one-of- a-kind, with natural variations.

4. Ordering and Payment
4.1 Ordering:
Orders can be placed directly on our Website. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including errors in product or pricing information.

4.2 Pricing:
All prices are listed in Euros (€) and include VAT but exclude delivery charges, which will be added to your total at checkout.

4.3 Payment Methods:
We accept [specify payment methods, e.g., credit card, PayPal]. Payment must be received in full before we process your order.

5. Shipping and Delivery
5.1 Shipping Regions:
We ship within [France, Europe, International].

5.2 Shipping Times and Delays:
Estimated delivery times are provided at checkout. Shipping times vary depending on the destination. Please note that unforeseen delays (e.g., customs, holiday periods) are beyond our control.
5.3 Import Duties and Taxes:
International customers may be subject to import duties or taxes. These fees are the responsibility of the customer.

6.1 Eligibility for Returns:
If you are not satisfied with your purchase, you may return eligible items. As each piece is made to order, each situation is different. Please contact us for details at Chloe@iwasborninazoo.com

6.2 Conditions for Returns:
Returned items must be in original condition, unused, and in the original packaging. Customized or personalized items are non-returnable.

6.3 Refunds:
Once the item is returned and inspected, we will process your refund within 7 days.

6.4 Return Shipping Costs:
Return shipping costs are the responsibility of the customer.

7. Intellectual Property

All content on the Website, including images, text, graphics, and logos, is owned by or licensed to I Was Born in a Zoo and Chloe Valorso and is protected by applicable intellectual property laws. Unauthorized use is prohibited.

8. Liability

We are not responsible for any indirect, special, incidental, or consequential damages arising from the use of our Website or products.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we handle your personal information.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of France. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts in Paris, France.

11. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page, and continued use of the Website following any changes signifies acceptance of those changes.